Terms & Conditions
Last updated: 01 November, 2025
Welcome to Bototola. By using our website or placing an order, you agree to the Terms & Conditions below. Please read them carefully. If you do not agree, you may stop using the website at any time.
1. Introduction
Bototola is an online store based in Bangladesh. These Terms apply to everyone who browses our website, makes a purchase, or uses our services.
2. Use of Our Website
You agree to:
Use the website responsibly
Provide accurate information
Not misuse, hack, or damage the website
Not copy or steal any content without permission
3. Product Information
We try to display product details, photos, and prices as accurately as possible. However, errors may happen, and availability may change.
If something is incorrect, we may update it or cancel the order with a full refund.
4. Orders & Payment
When you place an order:
You must provide correct delivery and contact information
You agree to the listed price and shipping cost
You will receive a confirmation message after the order is placed
Payments may be accepted through available methods shown on the website. Options may include online payment or Cash on Delivery (COD), depending on availability.
5. Shipping & Delivery
Delivery times vary based on location and courier service.
We will try our best to deliver your order on time. Delays can occur due to courier issues, weather, or other reasons outside our control.
Once the product is delivered, the responsibility transfers to you.
6. Returns, Replacements & Refunds
If you receive a damaged, defective, or wrong item:
Contact us within 7 days
Provide your order details and photos of the issue
If the claim is valid, we will offer:
A replacement, or
A refund
Returned items must be unused and in original packaging unless the defect makes that impossible.
7. Cancellation Policy
You may request cancellation before the order is shipped.
If the order is already shipped, cancellation may not be possible.
We may cancel orders for:
Stock unavailability
Incorrect pricing
Failure to verify customer information
In such cases, we will fully refund any advance payment.
8. Prohibited Activities
You agree not to:
Post harmful or misleading information
Use bots or automated tools to scrape data
Imitate another person
Violate any law while using the website
9. Intellectual Property
All text, images, branding, and content on this website belong to Bototola.
You may not copy, distribute, or reuse any content without our permission.
10. Limitation of Liability
Bototola is not responsible for:
Delays caused by courier companies
Loss caused by incorrect delivery information provided by the customer
Any misuse of the product after delivery
We provide products and services on an “as available” basis and cannot guarantee uninterrupted website access at all times.
11. Policy Updates
We may update these Terms & Conditions whenever needed.
The latest version will always be available on this page.
By continuing to use the website, you accept any updated terms.
12. Governing Law
These Terms are governed by the laws of Bangladesh.
Any disputes should first be communicated to us directly so we can try to resolve them peacefully.
13. Contact Us
If you need help, have complaints, or want to request a return, contact us.