Shipping & Delivery Policy
Last updated: 01 November, 2025
Thank you for shopping at Bototola. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders across Bangladesh.
1. Delivery Coverage
We deliver products anywhere in Bangladesh, using trusted courier partners. Delivery availability may depend on courier service access in your area.
2. Delivery Time
Estimated delivery time depends on your location:
Inside Dhaka: 2–3 working days
Outside Dhaka: 3–5 working days
Remote/Hard-to-reach areas: May take longer
Please note:
Delivery time may vary due to weather, holidays, courier delays, or unexpected situations.
Working days do not include weekends or government holidays.
3. Shipping Charges
Delivery charges vary based on product size, weight, and location.
Shipping fees will be shown clearly at checkout before you confirm your order.
4. Order Processing
After you place an order:
We verify product availability
Our team processes the order
We hand it over to the courier partner
Orders placed outside working hours will be processed the next working day.
5. Tracking Your Order
Once your order is shipped, we may send a tracking link (depending on the courier) so you can follow the delivery progress.
If tracking is not available, you may contact our support team for updates.
6. Delivery Attempts
The courier will attempt delivery to your address.
If you are unavailable:
The courier may call you
A second attempt may be made
After repeated failed attempts, the parcel may be returned to us
In such cases, re-delivery may require additional shipping charges.
7. Damaged or Missing Items
If you receive:
A damaged product
A wrong product
Missing items
Please contact us within 7 days with photos and your order details.
We will review the case and offer a:
Replacement, or
Refund (as per our Return & Refund Policy)
Inspect your package at the time of delivery whenever possible.
8. Wrong Address or Contact Information
Please double-check your address and phone number before confirming the order.
If the parcel cannot be delivered due to incorrect information, you may need to pay additional shipping charges for re-delivery.
9. Delivery Delays
Delays may occur due to:
Courier workload
Weather disruptions
National holidays
Political situations
Remote location challenges
We will do our best to assist if there are unexpected delays, but we cannot guarantee courier delivery times.
10. Contact Us
If you have questions about delivery, need tracking help, or want to update your delivery details, contact us.