Return and Refund Policy
Last updated: 01 November, 2025
We want you to have a smooth and worry-free shopping experience with Bototola.
If something is not right with your order, we are here to help.
1. Eligibility for Return
You may request a return if you receive:
A damaged product
A defective product
A wrong item
An incomplete package (missing parts)
To be eligible:
Contact us within 7 days after receiving the product
Product must be unused and in the original packaging (unless the damage is internal or packaging was already damaged)
2. Items Not Eligible for Return
We cannot accept returns for:
Products damaged after delivery
Products used or altered by the customer
Clearance/sale items (if stated as non-returnable)
Hygiene-related items (if applicable and clearly mentioned)
If something is unclear, you may contact us before placing your order.
3. Return Process
If you receive a damaged or incorrect item:
Contact us through WhatsApp, phone, or email
Provide your order number and photos/videos showing the issue
Our team will review the case
If approved, we will arrange a replacement or return pickup (based on courier availability)
In some areas, you may need to drop the item at the nearest courier branch.
4. Replacement Policy
If the received item qualifies for a return:
We will send you a replacement of the same product
If the product is out of stock, we may offer a refund instead
Replacement shipping cost is usually covered by us if the mistake is from our side.
5. Refund Policy
Refunds may be issued when:
You received a defective or wrong item
Product is out of stock during replacement
Your order was cancelled before shipment
A valid reason is confirmed by our support team
Refunds are issued through:
Bank transfer
Mobile banking (bKash/Nagad, if available)
Original payment method (if supported)
Refund processing time:
3–10 working days, depending on the payment partner
6. Return Shipping Cost
Return shipping cost depends on the situation:
If the problem is from our side (wrong item, damaged item):
We cover the return and replacement cost.
7. Order Cancellation
You may cancel your order before shipment
If already shipped, cancellation may not be possible
For prepaid orders, refunds will follow the same process as Section 5
8. Contact Us
If you want to report an issue, request a return, or ask a question, contact us.